# DemoPage for support: Support that shows the fix.

> A customer is stuck on a setting. They type what they're trying to do and watch the fix on the real screens, with answers from your help center.

For: Support leaders, support ops, customer success.

## Before and after

- The same how-to ticket fifty times a week → One link shows the answer on screen
- Help articles describe screens in words → Customers see the screen and where to click
- Screen-shares eat your agents' day → Agents only step in to change the account

## How it works

1. **Add your help center.** And a sandbox account set up like a customer's.
2. **The customer says what's wrong.** In their own words, from a link in your reply or a help article.
3. **It shows the fix.** The right article and the right screen, with follow-up questions answered from your help center.
4. **An agent makes the change.** Anything that would change their account stops and comes to your team.

## An example

Product: Ledgerly (help.ledgerly.com)
- Company: Harbor Supply
- Problem: Can't find where to add a tax column to the invoice export.
- Uses: QuickBooks
- Wants to see: The export settings

Stops:
1. Invoice export guide (/articles/export-invoices): Exports are set per workspace.
2. Export settings (/settings/exports): Columns live under Customize fields.
3. Tax column (/settings/exports/columns): Tax is off by default for new workspaces.

Visitor asks: "Will this change old exports too?"
Answer: The export guide says column changes apply to new exports only. Past files stay as they were.

Handoff: Your support agent makes the change in the customer's account.

## Works today

- A support link: they type what they're stuck on
- An answer from your help center, and the fix on a live screen they can try
- Fixed, or passed to your team with what they already tried

## Coming next

- A help-center widget
- Zendesk and Intercom tickets

## Questions

**Does it touch customer accounts?**
Not today. It works in a sandbox, and your agent makes the change in the real account.

**What if the help center is wrong?**
It only says what your help articles say, so fixing the article fixes the answer. Anything they don't cover goes to your team.