Terms of Service

• "AI Features" means features that use artificial intelligence, such as planning a demo, writing and speaking narration, transcribing questions, answering questions, and choosing the next step.
• "Authorized User" means an employee, contractor, or agent of Customer whom Customer lets use the Services.
• "Customer Materials" means the websites, documentation, product, and sandbox or demo accounts that Customer connects to the Services or asks DemoPage to demonstrate.
• "Customer Data" means data and content that Customer, its Authorized Users, or its Visitors submit to or generate in the Services. This includes approved pages, settings, leads, Visitor questions and answers, qualification summaries, and demo recordings.
• "Demo Page" means a demo link or embedded demo button that Customer puts on its website or shares.
• "Visitor" means a person who uses one of Customer's Demo Pages, recordings, recap links, support pages, or training pages.
• "Outputs" means content the AI Features produce, such as narration, answers, and qualification summaries.

DemoPage reads Customer Materials and builds a catalog of pages that Customer approves. Customer can also connect an AI tool to map its product from its code; pages the tool sends stay candidates until Customer approves them. DemoPage then runs demos of those pages for Visitors in isolated browsers: it narrates them, answers questions from the approved pages, records the demos, and sends leads, alerts, recaps, and results to Customer. We may change, add, or remove features. During a paid term, we will not materially reduce the core function of a paid plan.

Trials and invites. Anyone may sign up for a free trial with a work email and confirm that email. An invite, when we send one, is for the email address it was sent to. We may set usage limits, such as the number of live demos a day, and may limit or pause new sign-ups. We may review, hold, or decline any Demo Page, for example when the email used to sign up is not on the domain of the website being demonstrated.

Customer must give accurate information and keep it current. Customer is responsible for everything done under its account, and for keeping passwords, API keys, and lead intake keys confidential. Tell us promptly at legal@demopage.io if you suspect unauthorized access. Customer is responsible for its Authorized Users' compliance with these Terms.

Connected AI tools. An AI tool that Customer or an Authorized User connects with "Sign in with DemoPage" acts for that account, and Customer is responsible for what it does through the Services as if an Authorized User did it. Customer decides what the tool may read from Customer's own code and systems, and that tool's provider terms govern the tool.

• Right to demonstrate. Customer must own, or be authorized to demonstrate, every website and product it connects. It must also have the right to let DemoPage read, cache, display, narrate, and record them for Visitors.
• Sandbox accounts only. Product logins given to DemoPage must be for sandbox or demo accounts that contain no real customer data. Customer is responsible for what those accounts contain and for any changes made in them.
• Approved content. Customer is responsible for reviewing the pages and answers it approves, including pages an AI tool mapped and any statements about pricing, security, compliance, or legal terms.
• Visitor notices. Customer's own privacy notice must describe how Customer uses Visitor information collected through the Services, and must identify DemoPage as its service provider where the law requires.
• Contacting leads. Customer may send DemoPage only leads who asked Customer for a demo or otherwise agreed to be contacted. Customer is responsible for complying with email and privacy laws for messages sent to its leads on its behalf, including prepared demos.
• AI disclosure. Customer must not present the guide as a human, and must give any AI disclosures its jurisdiction requires.
• Sensitive data. Customer must not put protected health information, payment card data, government identification numbers, or other special categories of data into Customer Materials, sandbox accounts, or approved answers.

Customer and its Authorized Users must not, and must not let anyone else:

• demonstrate a website or product they are not authorized to demonstrate, or impersonate any person or company;
• use the Services to scrape, crawl, or access a third party's website or systems without authorization;
• circumvent or interfere with the Services' allowlists, write guards, masking, rate limits, review, or other protections;
• use the Services for unlawful, deceptive, harassing, or infringing purposes, or to send spam;
• probe, scan, or test the security of the Services without our written permission;
• reverse engineer the Services, or use them to build a competing product or train a competing model;
• resell or sublicense the Services except as agreed in writing.

We may investigate suspected violations. We may suspend or end access, turn off Demo Pages, and cooperate with authorities.

• Accuracy. Outputs can be wrong or incomplete, even though answers are limited to approved pages. Customer is responsible for reviewing its demos and approved answers, and must not present Outputs as professional, legal, financial, or other regulated advice.
• Ownership. As between the parties, Customer owns the Outputs generated from its Customer Materials and Customer Data. Outputs for different customers may be similar.
• Training. We do not use Customer Data to train AI models. We may use aggregated, de-identified usage data to monitor, secure, and improve the Services.
• Providers. AI Features rely on third-party AI providers. Their terms for business customers govern how they process the data we send them.

As between the parties, Customer keeps all rights in Customer Data and Customer Materials. Customer grants DemoPage and its service providers a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, narrate, and record Customer Data and Customer Materials. This license is only for providing, securing, maintaining, and improving the Services, complying with law, and producing aggregated, de-identified analytics. Customer represents that it has all the rights and consents needed to grant this license.

Subject to these Terms, DemoPage grants Customer a limited, non-exclusive, non-transferable, revocable right to use the Services for its internal business purposes during the term. DemoPage and its licensors keep all rights in the Services, the software, documentation, trademarks, and improvements. No other rights are granted.

Feedback. If Customer gives us feedback, we may use it without obligation or attribution. Customer marks: we may name Customer as a DemoPage customer. Customer can opt out by emailing legal@demopage.io.

The Services can work with third-party services that Customer chooses, such as HubSpot, Salesforce, Zapier, Make, Slack, calendars, Chili Piper, and AI tools such as Cursor, Claude Code, Codex, and ChatGPT. Customer's use of them is governed by their terms. We are not responsible for them. Customer authorizes us to exchange Customer Data with the third-party services it enables.

Fees, if any, are the ones in Customer's plan or order form, in U.S. dollars, and exclude taxes. Customer is responsible for applicable taxes other than taxes on our net income. Fees are non-refundable except as the law or the Agreement requires.

Free trials, other access without fees, and features marked beta, preview, or early access are provided "as is," without warranty, indemnity, or service commitment. We may change or end them at any time. Our total liability for them is capped at one hundred U.S. dollars (USD 100).

Each party may receive the other's non-public information that is marked confidential or should reasonably be understood to be confidential ("Confidential Information"). The receiving party must use it only to perform the Agreement. It must protect it with at least reasonable care, and share it only with people who need to know it and are bound by similar obligations. This does not cover information that is public through no fault of the receiving party, independently developed, lawfully received from a third party, or already known. A party may disclose Confidential Information when the law requires, after giving the other party notice where it lawfully can.

DemoPage maintains reasonable administrative, technical, and physical safeguards designed to protect Customer Data. Where DemoPage processes personal data for Customer as a processor or service provider, a Data Processing Addendum available from legal@demopage.io applies once both parties sign it. Our Privacy Policy describes how we handle personal data.

Each party represents that it has the authority to enter into the Agreement. Except as expressly stated in the Agreement, the Services, including AI Features and Outputs, are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that Outputs will be accurate or complete.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages. Neither party is liable for lost profits, revenue, business, goodwill, or data, however caused, even if advised of the possibility.

Each party's total liability arising out of or relating to the Agreement will not exceed the amounts Customer paid or owes DemoPage for the Services in the 12 months before the event giving rise to the claim. For free trials and other access without fees, the cap is the amount in Section 10. These limits do not apply to Customer's payment obligations, either party's indemnification obligations, Customer's breach of Section 4 or 5, infringement of the other party's intellectual property, or liability the law does not allow to be limited.

By Customer. Customer will defend and indemnify DemoPage and its affiliates, officers, employees, and agents against third-party claims arising from any of the following: Customer Materials or Customer Data; Customer's lack of rights to demonstrate a website or product; messages sent to Customer's leads; or Customer's breach of Section 4 or 5, or of applicable law. Customer will pay the damages, fines, costs, and reasonable attorneys' fees finally awarded or agreed in settlement.

By DemoPage. DemoPage will defend Customer against third-party claims that the Services, used as permitted, infringe a U.S. patent, copyright, or trademark, and will pay the damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Materials, Customer Data, Outputs, modifications or combinations not made by DemoPage, or trials and services without fees. If a claim arises, we may get Customer the right to continue, modify the Services, or end the affected part and refund prepaid, unused fees.

Process. The indemnified party must notify the other promptly, give it control of the defense and settlement, and cooperate reasonably. A settlement may not require the indemnified party to admit fault.

The Agreement starts when Customer first accepts these Terms and continues until it ends as described here. Either party may end the Agreement with written notice. Either party may end it for cause if the other materially breaches it and does not cure the breach within 30 days of notice. We may suspend access immediately if use of the Services breaks the law, threatens the Services or others, or breaches Section 5.

When the Agreement ends, Customer's right to use the Services ends and its Demo Pages stop working. Customer stays responsible for fees accrued up to that point. We will delete Customer Data within a reasonable time after Customer asks, subject to legal retention and to backups, which roll off within 30 days. Sections that by their nature should survive termination will survive.

The Agreement, and any dispute arising out of or relating to it or the Services, is governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The state and federal courts in Delaware have exclusive jurisdiction, and each party consents to them.

To the extent the law allows, each party waives any right to bring or join a class, collective, or representative action. Either party may seek injunctive relief in any competent court to protect its intellectual property or Confidential Information.

We may update these Terms. If a change materially affects Customer's rights, we will give reasonable advance notice, by email or in the Services. Updated Terms take effect on the date shown at the top of this page, and continuing to use the Services after that date means accepting them.

Customer must comply with U.S. and other applicable export control and sanctions laws. Customer represents that it is not located in an embargoed country or territory and is not on a restricted-party list.

• Force majeure. Neither party is liable for delays or failures, other than payment, caused by events beyond its reasonable control.
• Notices. Send notices to DemoPage at legal@demopage.io or to 355 Bryant Street, #403, San Francisco, CA 94107, United States of America. We send notices to Customer at the email address on its account.
• Assignment. Customer may not assign the Agreement without our written consent. We may assign it without consent.
• Relationship. The parties are independent contractors, and there are no third-party beneficiaries.
• Severability and waiver. If a provision is unenforceable, the rest of the Agreement stays in effect. A waiver is valid only if it is in writing.
• Entire agreement. The Agreement is the parties' entire agreement about the Services and supersedes prior agreements on that subject.
• U.S. government. The Services are commercial computer software provided under these Terms.

Questions about these Terms: SaaS Labs US, Inc., Attn: Legal, 355 Bryant Street, #403, San Francisco, CA 94107, United States of America. Email: legal@demopage.io.