Support leaders, support ops, customer success
Support that shows the fix.
A customer is stuck on a setting. They type what they're trying to do and watch the fix on the real screens, with answers from your help center.
Ledgerly demo
Waiting room
Chat
Ledgerly
Company
Problem
Uses
Wants to see
Illustration. Ledgerly is a sample product.
01Before and after
The same how-to ticket fifty times a week
→One link shows the answer on screen
Help articles describe screens in words
→Customers see the screen and where to click
Screen-shares eat your agents' day
→Agents only step in to change the account
02How it works
4 steps. Your team keeps the last one.
01
Add your help center
And a sandbox account set up like a customer's.
02
The customer says what's wrong
In their own words, from a link in your reply or a help article.
03
It shows the fix
The right article and the right screen, with follow-up questions answered from your help center.
04
An agent makes the change
Anything that would change their account stops and comes to your team.
03ROI
Estimate the team time it returns.
Move the sliders to match your team. It counts people time only, and shows the plan those numbers would need.
Tickets where the answer is showing a screen.
Reading, replying, and screen-sharing.
Salary, benefits, and tools.
Start low. Anything that changes the customer's account still goes to an agent.
Only live demos count toward your plan. Recordings and chat are included.
Team time returned each month
$3,600
80 hours across 400 how-to tickets
- Live walkthroughs
- 40
- Net per month
- $3,231
- Return
- 9.8×
How this is calculated+
Handled = how-to tickets per month × share DemoPage gives instead. Time returned = handled × time each × loaded cost per hour.
Live demos = handled × share who join live. The plan is the cheapest pack that covers them: Starter is $99 for 10, then $9 each in packs of 10 up to 80. Growth is $799 for 100, then $7 each in packs of 50. Scale is $1,999 for 300, then $6 each in packs of 100. Past a plan's biggest pack, extra demos are added in tens at that plan's price. From 600 is Enterprise, priced with you; the estimate uses $6 a demo. A bigger plan costs less per demo.
This counts people time only. It does not assume more deals closed, fewer escalations, or any other lift. Your numbers will differ; start with conservative shares.
Works today
- ✓A support link: they type what they're stuck on
- ✓An answer from your help center, and the fix on a live screen they can try
- ✓Fixed, or passed to your team with what they already tried
Coming next
- ·A help-center widget
- ·Zendesk and Intercom tickets
04Questions
What teams ask.
Does it touch customer accounts?+
Not today. It works in a sandbox, and your agent makes the change in the real account.
What if the help center is wrong?+
It only says what your help articles say, so fixing the article fixes the answer. Anything they don't cover goes to your team.
Other use cases