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Support leaders, support ops, customer success
A customer writes what they are stuck on and watches the exact screens in a sandbox, with answers from your help center.
Ledgerly demo
Waiting room
Chat
Ledgerly
Company
Problem
Uses
Wants to see
Illustration. Ledgerly is a sample product.
01Before and after
The same how-to ticket fifty times a week
→A walkthrough link answers it on screen
Help articles describe screens in text
→Customers see the screen and the click
Screen-shares eat agent hours
→Agents take only the account changes
02How it works
01
Approve your help center
Plus a sandbox account that looks like a customer's.
02
The customer names the problem
In their words, from a link in your reply or help article.
03
It walks the fix
The matching article and the matching screen, with follow-up questions answered from those pages.
04
An agent takes the change
Anything that edits their account stops and comes to your team.
03ROI
Move the sliders to match your team. It counts people time only, and shows the plan those numbers would need.
Tickets where the answer is showing a screen.
Reading, replying, and screen-sharing.
Salary, benefits, and tools.
Start low. Anything that changes the customer's account still goes to an agent.
Only live walkthroughs count toward your plan. Recordings and chat are included.
Team time returned each month
$0
0 hours across 0 how-to tickets
Handled = how-to tickets per month × share DemoPage gives instead. Time returned = handled × time each × loaded cost per hour.
Live walkthroughs = handled × share who join live. The plan is whichever of Starter ($249 with 100 included, then $2 each) or Growth ($899 with 600, then $1.50) costs less. Above $2,500 it shows Scale, which is priced with you.
This counts people time only. It does not assume more deals closed, fewer escalations, or any other lift. Your numbers will differ; start with conservative shares.
Works today
Coming next
04Questions
Not today. It walks a sandbox, and your agent makes the change in the real account.
It only says what the approved pages say, so fixing the article fixes the answer. Anything not covered becomes a follow-up.
Other use cases