Help Center
How can we help?
Search for a question, or browse by topic. Each article answers one question and links to the step-by-step guide when there is one. Can't find it? Talk to us and we'll answer, and add it here.
Popular
- How do I set up DemoPage?
- How do I add the demo button to my website?
- What plans does DemoPage have, and what do they cost?
- What counts as a live demo?
- How do I get demo lead alerts in Slack?
- Who gets a live demo, and how do I control it?
- The demo button isn't showing on my site. What should I check?
- Why does my visitor only see the recording and not a live demo?
Getting started
Sign up, confirm your email, and go live.
- What is DemoPage?DemoPage is an AI demo agent for software companies.
- How do I set up DemoPage?Sign up with your work email and confirm it.
- Which email address can I sign up with?Use your work address at your company's domain.
- I didn't get my confirmation email. What should I do?Check the address you signed up with, look in your spam folder, and then send the email again from the portal.
- What does the free trial include?The trial needs no card.
- How does DemoPage read my website?After you confirm your email, DemoPage reads your home page, up to 7 more pages from your sitemap, and groups of similar pages, like your…
- Why can't I create a DemoPage account?The sign-up form tells you what went wrong.
- I signed up with the wrong email. What do I do?Sign up again with the right address.
- How is my demo link named, and can I change it?Your demo link is named after your company, and DemoPage takes the company name from your email's domain.
- How do I try my demo before I share it?Open Demo settings, pick the language the guide starts in, press Hear the guide to listen to its voice, and press Open demo to go through the demo…
- What's in my portal after I go live?Your portal has five tabs: Home for the next thing to do and your demo link, Leads for leads and alerts, Results for what visitors did and asked…
Add it to your site
The demo button, your own button, and the share link.
- How do I add the demo button to my website?Copy one script tag from Embed on your site in your portal's Demo settings, and paste it before the closing body tag on every page that should show…
- How do I add DemoPage to Webflow?In Webflow open Site settings, then Custom code, and paste your DemoPage snippet into Footer code.
- How do I add DemoPage to WordPress?Use a plugin that adds code to every page, such as WPCode: open Code Snippets, then Header & Footer, and paste your DemoPage snippet under Footer.
- How do I add DemoPage to HubSpot?In HubSpot open Settings, then Content, then Pages.
- Can I add DemoPage to Wix, Squarespace, Framer, or Shopify?Yes, on any site that lets you paste a script into a code field that loads on every page.
- Can I use my own button instead of the DemoPage one?Add data-button="none" to the script to hide the DemoPage button, then add data-demopage-open to any link or button on your page.
- How do I change the button's text, color, or position?Add attributes to the script tag: data-label for the text, data-color for the color, and data-position="left" to move it to the bottom left.
- Can I show the demo on another domain or a staging site?The demo opens on your website's domain and its subdomains by default.
- How do I share my demo link in emails, ads, and posts?Every demo has its own page on DemoPage, named after your company.
Your demo and pages
What the demo may show, say, and click.
- How do I choose which pages the demo can show?After DemoPage reads your site and you confirm your email, open Choose what the demo may show.
- How do I change the pages after my demo is live?Open Demo settings, find Update the live demo, and press Update live demo to start a private draft.
- How do I tell the guide what to say about a page?Write a special instruction for the page in a draft update, and the guide follows it when it presents that page.
- What can't the demo click or change in my product?Every demo refuses payments, billing changes, invites, API keys, logout, password and two-factor settings, and deleting an account.
- Can I build a demo from a presentation instead of my website?Not instead of your website, but alongside it: a presentation goes live together with at least one page of your site.
- How do I show my product's signed-in screens in the demo?Give the demo a login for a sandbox or trial workspace, then let it sign in and find the pages a customer may see.
- What is a DemoPage login, and how do I invite it?A DemoPage login is an email address at agents.demopage.io that you invite into your product like any other user.
- How do I name the guide or change the call-to-action button?Open Demo settings and find Guide and call to action.
- How does the demo answer questions, and where do the answers come from?The guide answers from the pages you approved, your presentation and research, and answers your team approved, and it cites each one.
- Will the guide tell visitors my prices?Not by default: when a visitor asks about price, a discount, or a quote, the guide hands the question to your team.
- What do I do with questions the demo couldn't answer?Open the Results tab and find Questions to answer, where the guide puts the questions your approved pages didn't support.
- Why was a page kept out of my demos?DemoPage loads every approved page the way a demo would when you go live, when you save signed-in pages, and again each night.
Leads and alerts
Email, Slack, your CRM, and who gets a live demo.
- Where do my demo leads go?Every visitor is asked for a work email before the demo starts.
- How do I get demo lead alerts in Slack?Slack alerts are included from Starter.
- How do I stop lead alerts for a while?On the Leads tab, open Where alerts go, clear Email alerts to, and press Save.
- Who gets a live demo, and how do I control it?Under Who gets a live demo, let everyone in right away, make personal email addresses wait for your approval, or approve every request yourself.
- How do I approve or decline a live demo request?Your alert email and Slack message have an Approve or decline link, and the same requests are listed under Live demo requests on the Leads tab.
- Where can I see all my leads, and can I export them?The Leads tab lists your 10 newest leads from the last 30 days under Latest leads, with Reply and, after a live demo, Recap.
- How do I follow up with a lead after their demo?Open the Leads tab, find the lead under Latest leads, and press Reply to email them, or Recap to see what they saw first.
- What is the qualification card on each lead?On Growth and above, every lead gets a card that sorts what they told the demo into a sales framework: SPICED to start, with BANT or MEDDICC if you…
- How do I add a booking link so ready buyers can book a call?Paste your Calendly, HubSpot meetings, or other booking page under Booking link on the Leads tab, in Where alerts go, and press Save.
- How do I record a demo for each new lead from my CRM?Included from Growth.
- What does a lead get when DemoPage emails them their demo?When a demo made for them passes every check, the lead gets an email from your product's name via DemoPage, with a link to their own walkthrough.
- How do I send demo leads and finished demos to a webhook?Webhooks are included from Starter.
Results
What the numbers mean and what buyers asked.
- What do the numbers on the Results tab mean?The Results tab shows your last 30 days, from people who saw your button to people who clicked to book a call.
- What do the numbers on Home mean?Home shows four counts from your last 30 days: who opened your demo, who started one, live demos watched to the end, and leads who asked to talk.
- What is the Monday email, and how do I turn it off?Each Monday, your alert inboxes and Slack channel get a summary of the past week: what buyers asked, what your pages didn't answer, and your newest…
Plans and billing
Live demos, top-ups, changing or cancelling a plan.
- What plans does DemoPage have, and what do they cost?Free, Starter, Growth, Scale, and Enterprise.
- What counts as a live demo?A live demo counts when a visitor joins it and stays three minutes, or finishes it sooner.
- Is there a daily limit on live demos?Yes.
- Do unused live demos roll over?No.
- What happens when I run out of live demos?Nothing breaks and nothing is charged: visitors watch your recording instead of a live demo, and they can still ask questions in chat.
- Can I add a few more live demos without changing plans?Yes.
- How do I change or cancel my plan?Both are on the Plan tab in your portal.
- How do I use an early-adopter code?You can enter an early-adopter code when you sign up, or later on the Plan tab in your portal.
- What happens if PayPal can't renew my plan?A failed renewal doesn't stop your plan right away: it keeps working, and DemoPage emails you to update the payment.
- What happens when my plan ends?Your demo keeps working on the Free plan: 3 live demos a month and up to 5 a day, in one language, one live demo at a time, with alerts by email…
- How do I pay, and where are my receipts?You pay for DemoPage plans and top-ups with PayPal, in US dollars, and prices don't include taxes.
- Is there a yearly discount, and do you offer refunds?Paying yearly is two months free: you pay ten times the monthly price, for the same live demos every 30 days.
Languages and voice
17 languages, and the one your demo starts in.
- Which languages does DemoPage support?17 languages, each with its own voice: English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Hindi, Bengali…
- How do I choose the language my demo starts in?In Demo settings, under Language and voice, pick a language, or leave it on Visitor's browser.
- Can I dub my recorded demo into other languages?Yes.
What your visitors see
The buyer's side of a recording and a live demo.
- What does my visitor see when they open the demo?They give a work email, then watch a recording or join a live walkthrough of your real product, with a chat beside it.
- What's the difference between the recording and a live demo?A recording is a narrated walkthrough of your product that any visitor can watch at any time, and everyone on your link sees the same one.
- Why does the recording mention another company?Every visitor on a demo link sees the same recording, usually the newest finished walkthrough of your product, made for an earlier visitor.
- Can visitors steer the demo or try the product themselves?Yes.
- Can visitors ask questions out loud?Yes, in English, Spanish, French, German, Italian, Portuguese, or Hindi: a microphone button beside the chat box lets a visitor speak a question.
- What happens when every live demo seat is busy?The visitor joins a waiting line and watches the recording meanwhile, with a bar over it showing their place and a rough wait.
- What is the recap link, and who can use it?On Growth and above, when a live demo ends, the visitor can copy a recap link from the finish card: what was built for them, what they saw, and the…
- Does the demo show DemoPage branding to my visitors?On the trial and Free plans, yes: the demo page says Hosted on DemoPage under your product's name, and a small DemoPage badge and a Powered by…
- Can visitors use the demo with a keyboard or screen reader?Mostly: the form, the chat, the agenda, and the buttons around the demo work from the keyboard, and screen readers hear new chat messages and errors.
Security and privacy
The demo browser, passwords, data, and compliance.
- Is it safe to let DemoPage demo my product?Every demo runs in an isolated browser on DemoPage's servers, never on the visitor's device, and opens only pages you approved.
- Does the AI see my sandbox password or the secrets on my screen?No.
- Where is my data stored, and for how long?Your data is stored on Google Cloud in the United States, and every connection to DemoPage is encrypted with TLS.
- How do I delete my data or get a Data Processing Addendum?There's no delete button in the portal, so you ask by email, from the address you signed up with.
- Does DemoPage support SSO, audit export, or data residency outside the US?Not yet: single sign-on, audit export, a private-network runner, and data residency outside the US are being built with early Enterprise customers.
- Can my teammates sign in to my DemoPage account?No.
- How do I sign out, and how long does a sign-in last?Press Sign out at the top right of your portal.
- How do I change the email address I sign in with?The portal has no setting for it, so write to us from the email you signed up with and tell us the new address.
- What do I do when a visitor asks to see or delete their data?Your company decides how visitor data is used, so the request is yours to answer, and DemoPage helps.
Developers and AI tools
Webhooks, the open API, MCP, and building from code.
- Does DemoPage have an API or MCP server?Yes: DemoPage has an MCP server that AI tools such as Cursor, Claude Code, Codex, and ChatGPT connect to with Sign in with DemoPage.
- How do I build my demo from my code with Cursor, Claude Code, Codex, or ChatGPT?Connect your coding tool to DemoPage's MCP server, sign in with your DemoPage account, and press Allow.
- My AI tool won't connect to DemoPage. What should I check?Start the connection again from your AI tool, sign in with your DemoPage account, and press Allow on the page that opens.
- How can AI assistants and coding agents use DemoPage?Every marketing page has a Markdown copy: add .md to its address, or ask for text/markdown.
Troubleshooting
When something doesn't show up or doesn't work.
- The demo button isn't showing on my site. What should I check?Check that the snippet is on that page and that you published the site, since many site builders don't run custom code in their editor or preview.
- Why isn't my demo live yet?Your demo link turns on once you've confirmed your email and gone live with at least one page of your website.
- Why does my visitor only see the recording and not a live demo?A visitor gets the recording when your live demos are used up, every live seat is busy, or your settings hold their request for your approval.
- Slack alerts aren't showing up. What should I check?Open Where alerts go on the Leads tab, press Send a test under Slack alerts, and read the answer your portal shows.
- I'm not getting lead alert emails. What should I check?Open Where alerts go on the Leads tab, check the addresses under Email alerts to, and look in spam for alert emails from DemoPage.
- Sign in and find my pages didn't work. What now?Open Demo settings, then Signed-in product pages, and read the message under Where the demo signs in.
- I forgot my DemoPage password. How do I reset it?Press Forgot your password?
- How do I contact DemoPage?Use the Talk to us form at demopage.io/early-access, or email hello@demopage.io.
More guides
- Set up DemoPageFrom sign-up to a live demo on your site: pages, embed, leads, and signed-in screens.
- Add the demo button to your sitePaste one script tag on any site builder, or use your own button.
- Choose pages, and who gets a live demoKeep the pages the demo may show, and decide whose live demo waits for you.
- Show your product, signed inGive the guide a sandbox login so it can learn the product, then pick the pages a customer may see.
- Get lead alerts in SlackPost who watched your demo, what they asked, and a recap link into a Slack channel.
- Connect your CRMRecord a demo for each new lead from HubSpot or Zapier.
- Read your demo resultsWhat each number means, the questions buyers asked, and your latest leads.
- Build your demo from your codeConnect Cursor, Claude Code, Codex, or ChatGPT to map your screens from code.
Still stuck?
Tell us what you were trying to do, with your demo link and the email you signed up with. We'll answer, and add it to this Help Center.