SaaS Website Grader / All grades
Customer support · checked September 29, 2026
Gorgias website grade: B (80/100)
Gorgias's website scores 80 out of 100 (B) on DemoPage's SaaS Website Grader, 7th of 17 customer support websites checked. A product video (their own player) is on the site, but nothing a buyer can click through. There's a pricing page (/pricing) but no prices on it. Buyers can pick a time right away.
We read gorgias.com's public homepage and the pricing and demo pages it links to, the way a buyer would, and checked what they can do there without talking to anyone.
gorgias.com
Grade B, 80 out of 100. Buyers can get far on their own here.
Biggest gap: “Buyers can see the product without a call”. Let visitors see the real product on the site: a live, narrated demo they start themselves, not only a video.
- ~25 pts
Buyers can see the product without a call
A product video (their own player) is on the site, but nothing a buyer can click through.
Most buyers want to see the product before they talk to anyone. If the only way to see it is a scheduled call, many leave for a competitor who shows theirs.
What would help: Let visitors see the real product on the site: a live, narrated demo they start themselves, not only a video.
- ~15 pts
Prices are public
There's a pricing page (/pricing) but no prices on it.
Price is the first thing buyers look for after the product. Hiding it sends them to review sites or competitors to guess.
What would help: Publish at least a starting price, or a range, and what drives it.
- ✓10 pts
There's a way to start alone
A sign-up or free start is linked (/signup).
Some buyers are ready to try before they're ready to talk. Without a way in, they wait or leave.
- ✓15 pts
Booking a demo is quick
Buyers can pick a time right away.
Every field and every 'we'll be in touch' loses buyers. The ones who stay wait days to see the product.
- ✓10 pts
Questions get answered without a person
Docs or help center linked (/en-US). A chat widget is on the homepage.
Buyers comparing tools have specific questions. If the answer needs an email thread, the comparison moves on without you.
- ✓10 pts
Proof from customers
Customer stories are linked (/customers).
Buyers look for companies like theirs. Without them, the product has to prove everything alone.
- ✓10 pts
A clear headline and description
Headline: "Conversations that drive revenue, not just resolutions.". Description is 150 characters.
The headline is the first sentence a buyer reads, and the description is what they see in search. Both should say who it's for and what changes.
- ✓5 pts
The page arrives fast
The homepage's HTML arrived in 0.1 s.
Slow first loads lose visitors before they read a word, and search engines notice.
Quick answers about Gorgias's website
Can buyers see Gorgias's product without a call?
A product video (their own player) is on the site, but nothing a buyer can click through.
Does Gorgias show its pricing?
There's a pricing page (/pricing) but no prices on it.
Can you start with Gorgias without talking to sales?
A sign-up or free start is linked (/signup).
How quickly can you book a Gorgias demo?
Buyers can pick a time right away.
How it compares
7th of 17 customer support websites we checked.
The customer support average is 75. Across all 451 SaaS websites, the average is 66, and only 14% let buyers click through the product without a call.
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How grades work: eight checks weighted to 100, read from the public HTML of the homepage and the pricing and demo pages it links to. Pages a site's robots.txt disallows are not read. Gorgias is a trademark of its owner; DemoPage isn't affiliated with Gorgias. Request a correction or removal.