SaaS Website Grader / All grades
Customer support · checked September 29, 2026
LiveChat website grade: C (65/100)
LiveChat's website scores 65 out of 100 (C) on DemoPage's SaaS Website Grader, 12th of 17 customer support websites checked. A product video (YouTube) is on the site, but nothing a buyer can click through. There's a pricing page (/pricing/) but no prices on it. We didn't find a demo or talk-to-sales link on the homepage.
We read livechat.com's public homepage and the pricing and demo pages it links to, the way a buyer would, and checked what they can do there without talking to anyone.
livechat.com
Grade C, 65 out of 100. Buyers can get part of the way alone.
Biggest gap: “Buyers can see the product without a call”. Let visitors see the real product on the site: a live, narrated demo they start themselves, not only a video.
- ~25 pts
Buyers can see the product without a call
A product video (YouTube) is on the site, but nothing a buyer can click through.
Most buyers want to see the product before they talk to anyone. If the only way to see it is a scheduled call, many leave for a competitor who shows theirs.
What would help: Let visitors see the real product on the site: a live, narrated demo they start themselves, not only a video.
- ~15 pts
Prices are public
There's a pricing page (/pricing/) but no prices on it.
Price is the first thing buyers look for after the product. Hiding it sends them to review sites or competitors to guess.
What would help: Publish at least a starting price, or a range, and what drives it.
- ✓10 pts
There's a way to start alone
A sign-up or free start is linked (/signup/).
Some buyers are ready to try before they're ready to talk. Without a way in, they wait or leave.
- ✕15 pts
Booking a demo is quick
We didn't find a demo or talk-to-sales link on the homepage.
Every field and every 'we'll be in touch' loses buyers. The ones who stay wait days to see the product.
What would help: Ask for a work email only, show a calendar at once, or let them see the demo right away.
- ✓10 pts
Questions get answered without a person
Docs or help center linked (/help/). A chat widget is on the homepage.
Buyers comparing tools have specific questions. If the answer needs an email thread, the comparison moves on without you.
- ✓10 pts
Proof from customers
Customer stories are linked (/customers/).
Buyers look for companies like theirs. Without them, the product has to prove everything alone.
- ✓10 pts
A clear headline and description
Headline: "The live chat software that gets the job done". Description is 167 characters.
The headline is the first sentence a buyer reads, and the description is what they see in search. Both should say who it's for and what changes.
- ✓5 pts
The page arrives fast
The homepage's HTML arrived in 0.3 s.
Slow first loads lose visitors before they read a word, and search engines notice.
Quick answers about LiveChat's website
Can buyers see LiveChat's product without a call?
A product video (YouTube) is on the site, but nothing a buyer can click through.
Does LiveChat show its pricing?
There's a pricing page (/pricing/) but no prices on it.
Can you start with LiveChat without talking to sales?
A sign-up or free start is linked (/signup/).
How quickly can you book a LiveChat demo?
We didn't find a demo or talk-to-sales link on the homepage.
How it compares
12th of 17 customer support websites we checked.
The customer support average is 75. Across all 451 SaaS websites, the average is 66, and only 14% let buyers click through the product without a call.
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How grades work: eight checks weighted to 100, read from the public HTML of the homepage and the pricing and demo pages it links to. Pages a site's robots.txt disallows are not read. LiveChat is a trademark of its owner; DemoPage isn't affiliated with LiveChat. Request a correction or removal.