Short answer
There's no delete button in the portal, so you ask by email, from the address you signed up with. Write to legal@demopage.io with what you want deleted, or to ask for a Data Processing Addendum. Deleted data leaves our backups within 30 days.
What to send
- 1Email legal@demopage.io from the address you signed up with, so we know the request is yours.
- 2Include your demo link, such as app.demopage.io/d/northwind, and say what to delete: the whole account, or only some sessions, recordings, or leads.
- 3Copies in backups roll off within 30 days, and disk snapshots within 14.
What you can ask for
- Deleting your account and everything in it, or only some sessions, recordings, or leads.
- A Data Processing Addendum, where the GDPR, UK GDPR, or CCPA requires one.
- The current list of service providers that process your data.
- A copy of your personal data, or a correction to it.
- If you're in California, you can also make a request through an authorized agent. Your rights in the Privacy Policy
What you can turn off yourself
- AI tools: in Demo settings, under Build from code, press Disconnect next to each tool.
- Slack alerts: on the Leads tab, under Where alerts go, press Turn off under Slack alerts.
- A webhook: clear Webhook URL under Guide and call to action in Demo settings, then press Save settings.
- The Monday email: untick Monday email of what buyers asked under Where alerts go, then press Save.
Requests from your visitors
When a visitor asks you to delete what DemoPage holds about them, forward the request to us.
Related questions
Didn't answer your question?
Talk to us with your demo link and the email you signed up with, or write to hello@demopage.io. We'll answer, and add it to the Help Center.