What do I do when a visitor asks to see or delete their data?

Reviewed

Short answer

Your company decides how visitor data is used, so the request is yours to answer, and DemoPage helps. Forward it to legal@demopage.io with your demo link and the visitor's email address, and say whether they want a copy or want it deleted.

What DemoPage holds about a visitor

  • What they entered in the demo form: their work email, the tool they use most, and what they want to solve.
  • Their questions and replies to the guide, as text. Voice clips are transcribed and then discarded.
  • What happened in the demo: the pages shown, whether they watched to the end or took the screen, and which next step they clicked.
  • The video of a live demo, which can show what they typed into your sandbox.
  • The qualification summary written for your team from their own words.
  • Opens and plays of recap and recording links, against a random viewer id, with a name and email only if they gave them.
  • Their network address only as a salted hash, used for limits. Demo pages set no cookies.

Where else it went

Copies went where you chose: alert emails, your Slack channel, your webhook, and the Monday email. Those copies are outside DemoPage, so remove them there too. Each lead is on the Leads tab, under Latest leads.

What to send us

  1. 1Forward the request to legal@demopage.io from the email you signed up with.
  2. 2Include your demo link, such as app.demopage.io/d/northwind, and the visitor's email address.
  3. 3Say whether they asked for a copy, a correction, or deletion. We reply by email and help you answer them.

If a visitor writes to DemoPage directly

We pass the request to you and help you respond, because your company decides how its visitors' information is used. Privacy Policy: your choices

Keep less to begin with

Each demo link keeps its latest 200 leads and 60 questions, and recap links stop working after 30 days. How long each record is kept

Didn't answer your question?

Talk to us with your demo link and the email you signed up with, or write to hello@demopage.io. We'll answer, and add it to the Help Center.