Slack alerts aren't showing up. What should I check?

Short answer

Open Where alerts go on the Leads tab, press Send a test under Slack alerts, and read the answer your portal shows. Slack said HTTP 404 (no_service) means the webhook was removed, channel_is_archived means the channel was archived, and action_prohibited means a Slack admin limits posting there. Connect the channel again, pick another channel, or ask your Slack admin.

Read the test

Posted. Check the channel in Slack: the test worked, and Posting to shows the channel that gets alerts.
Slack said HTTP 404 (no_service): the webhook was removed or turned off in Slack. Connect the channel again with Change channel, or paste a new webhook after Change.
An answer with channel_is_archived: the channel was archived. Pick another channel.
An answer with action_prohibited: a Slack admin limits who can post in that channel. Ask them, or pick another channel.
Couldn't reach Slack: the test didn't get an answer. Press Send a test again.
That's enough tests for this hour: Send a test works 6 times an hour.
No Send a test button: the webhook isn't saved yet. Press Save at the bottom of Where alerts go.

Slack alerts once connected: Posting to #demo-leads in Northwind, with Send a test, Change channel, and Turn off.

After Add to Slack

Slack is connected, but the test message didn't post: the channel is saved, but the first message didn't go through. Press Send a test and read its answer.
Slack wasn't connected: the install was cancelled in Slack. Press Add to Slack again, then Allow.
That Slack link expired or was started from another account: start again with Add to Slack, in your own portal.
Slack didn't finish connecting: press Add to Slack again, or paste a webhook instead.
Add to Slack isn't switched on yet: paste a webhook instead. How do I set this up? shows the steps.
If your workspace only allows approved apps, Slack sends your admin a request instead of installing. Once they approve DemoPage, press Add to Slack again.

Pasting a webhook

The address has to start with https://hooks.slack.com/services/. Anything else says Paste a Slack incoming webhook, which starts with https://hooks.slack.com/services/. Paste it, press Save, then press Send a test.

The Slack alerts field in Where alerts go, with a webhook address that starts with https://hooks.slack.com/services/ pasted in.

If the test posts but alerts don't

The channel gets finished live demos, live demo requests, people watching the recording, and requests for pricing or a follow-up. Demos made for CRM leads and pages kept out of demos post there too.
A live demo posts when it ends, not when it starts.
Watching and follow-up alerts post once a day for each visitor. Every finished live demo and every live demo request posts.
Turn off stops Slack alerts, and email alerts and Latest leads keep working. Pause alerts
Email works alongside Slack. Alert emails aren't arriving

Still stuck?

Talk to us with your demo link, the channel name, and the answer Send a test showed.

Didn't answer your question?

Talk to us with your demo link and the email you signed up with, or write to hello@demopage.io. We'll answer, and add it to the Help Center.

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